How can I cancel my AutoShip?

Thank you for choosing Exotico Savannahs as your trusted provider of exotic pets. We understand that circumstances may change, and you may need to cancel your AutoShip order. Don't worry, we're here to assist you every step of the way to ensure a seamless process.

Why cancel an AutoShip?

Before we proceed with the cancellation process, let's explore a few common reasons why customers opt to cancel their AutoShip:

• A change in personal circumstances
• Sufficient pet supplies stocked up
• Switching to different pet products
• Temporary pet relocation or boarding

Regardless of your reason, we understand and respect your decision. Now, let's move on to the cancellation process.

Canceling your AutoShip: Step-by-Step Guide

Step 1: Log into your Exotico Savannahs Account

To initiate the cancellation process, please log into your Exotico Savannahs account using your registered email address and password. If you have forgotten your login credentials, simply click on the "Forgot Password" link provided.

Step 2: Navigate to AutoShip Settings

Once logged in, locate the AutoShip section within your account dashboard. This section may vary slightly depending on the layout and design changes, but it should be easily visible.

Step 3: Select the AutoShip to Cancel

In the AutoShip settings, you will find a list of active AutoShip orders associated with your account. Identify the specific AutoShip you wish to cancel and select it from the list.

Step 4: Review and Confirm Cancellation

Before finalizing the cancellation, we kindly ask you to review the selected AutoShip details, including the product, scheduled delivery date, and frequency. This step ensures that you are canceling the intended AutoShip.

Once you have verified the details and made your final decision, select the "Cancel AutoShip" option. A confirmation message will be displayed, acknowledging the cancellation request.

Step 5: Cancellation Confirmation

Shortly after canceling your AutoShip, you will receive an email notification confirming the cancellation. This email serves as proof of the cancellation and includes any relevant information regarding refunds, if applicable.

It's important to note that depending on the stage of the AutoShip, you may still receive one last shipment following the cancellation request. Please refer to our refund and return policy for further information.

Customer Support

We understand that navigating cancellation procedures can sometimes feel overwhelming. If you encounter any issues during the cancellation process or have any questions, our dedicated Customer Support team is here to assist you.

You can reach out to our team via phone, email, or live chat. We strive to provide timely responses and ensure complete customer satisfaction.

Conclusion

At Exotico Savannahs, we value our customers' needs and strive to provide a transparent and convenient shopping experience. We hope that this comprehensive guide has answered any questions you may have had regarding canceling your AutoShip order.

Rest assured that your decision to cancel is respected, and we look forward to serving you in the future, should you choose Exotico Savannahs again.