Return Policy – Exotico Savannahs
Unbeatable Return Policy for Your Peace of Mind
Welcome to Exotico Savannahs, a trusted source for premium pet products and services. As part of our commitment to providing exceptional customer experience, we have developed a comprehensive return policy that ensures your satisfaction throughout the purchasing process. We understand that sometimes returns are necessary and strive to make the process as simple and hassle-free as possible. We value your trust and aim to exceed your expectations.
Our Return Policy: Transparency and Flexibility
At Exotico Savannahs, we believe in transparency and flexibility when it comes to returns. We want you to feel confident in your purchases and have peace of mind knowing that we have your back. Please take the time to familiarize yourself with our return policy outlined below:
1. Eligibility:
All products purchased from Exotico Savannahs are eligible for return subject to the following conditions:
- The product must be returned within 30 days of delivery.
- The product must be in new and unused condition, without any signs of damage or wear.
- The original packaging, along with all accessories and documentation, must be included.
2. Returns Process:
Returning a product is a simple and straightforward process with Exotico Savannahs. Follow the steps below to initiate a return:
- Contact our customer support team within the stipulated 30-day return window and provide them with the necessary details.
- Our team will guide you through the return process and issue a returns authorization number if applicable.
- Securely package the product, ensuring it is protected during transit.
- Ship the package back to us using a reputable courier service, and provide us with the tracking details.
- Upon receiving the returned product, our team will inspect it to ensure it meets our return policy conditions.
- If the return is approved, we will initiate the refund process and provide you with a status update.
- Please note that the refund will be processed using the original payment method.
3. Exceptions:
While we endeavor to accommodate all returns, there are certain exceptions to our return policy. The following items are not eligible for return:
- Customized or personalized products made specifically for you.
- Products that have been purposely damaged or modified after purchase.
- Items marked as non-returnable or final sale.
4. Contact Us:
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our friendly customer support team. We are here to assist you and provide the necessary guidance to ensure your satisfaction.
Thank you for choosing Exotico Savannahs for all your pet-related needs. We appreciate your trust and look forward to serving you again in the future.