Frequently Asked Questions Customer Service
1. General Inquiries
If you have any general inquiries about our services or products at Exotico Savannahs, you've come to the right place. Our dedicated customer service team is here to provide you with the information you need. Whether you are looking for details about our exotic Savannah cats or have questions regarding the adoption process, we've got you covered.
2. Ordering Process
At Exotico Savannahs, we strive to make the ordering process as smooth and convenient as possible for our customers. We understand that adopting a Savannah cat is an important decision, and we are here to help you every step of the way. From selecting the perfect cat to arranging safe transportation, we ensure a seamless experience by providing detailed information and answering your questions promptly.
2.1 How do I place an order?
Placing an order with Exotico Savannahs is simple. Just follow these steps:
- Visit our website and browse our available Savannah cats.
- Select the cat that captures your heart and click on it to view more details.
- Review the cat's description, temperament, and pricing information.
- Contact our customer service team via phone or email to initiate the adoption process.
- Our team will guide you through the necessary paperwork and payment process.
- Once everything is finalized, we will coordinate the safe delivery of your new companion.
2.2 What payment methods do you accept?
For your convenience, we accept various payment methods, including:
- Credit cards (Visa, Mastercard, American Express)
- Bank transfers
- PayPal
- Payment plans (in some cases)
Please note that full payment must be received before we can arrange the delivery of your Savannah cat.
3. Shipping and Delivery
At Exotico Savannahs, we prioritize the safe and comfortable transportation of our precious Savannah cats to their new homes. Your cat's well-being is our utmost concern, and we work with trusted shipping partners to ensure a stress-free journey.
3.1 How is shipping arranged?
Once the adoption process is complete, our customer service team will coordinate with you to arrange the shipping details. We partner with reputable airlines and professional pet transport services to ensure your Savannah cat is transported safely and in accordance with all necessary regulations.
3.2 Is shipping included in the price?
Shipping costs are not included in the listed price of our Savannah cats. The exact shipping fee will depend on various factors, such as the destination, transport method, and any additional services requested. Our customer service team will provide you with a detailed quote once all shipping details are confirmed.
4. Health and Care
We value the health and well-being of our Savannah cats above all else. Our cats are raised in a loving environment and undergo regular veterinary check-ups to ensure optimal health. Here are some common questions regarding their care:
4.1 What vaccinations do your cats receive?
All our cats receive age-appropriate vaccinations, including but not limited to:
- Rabies
- Feline Distemper
- Feline Calicivirus
- Feline Rhinotracheitis
- Feline Leukemia (optional)
4.2 What kind of diet is recommended for Savannah cats?
Savannah cats have unique dietary needs that should be met for their optimal health. We recommend a balanced diet consisting of high-quality commercial cat food specifically formulated for the nutritional requirements of exotic cat breeds. It's essential to consult with your veterinarian to ensure you are providing the right diet for your pet.
5. Returns and Refunds
If, for any reason, you are dissatisfied with your adoption or encounter any issues with your Savannah cat, we are here to assist you. Our priority is to ensure your satisfaction, and we have a straightforward returns and refunds policy in place.
5.1 What is your returns policy?
If within seven days of receiving your Savannah cat, you find that he or she does not fit well into your family dynamic, we offer a return service. The cat must be in good health and returned in the same condition as received, with all necessary documentation.
5.2 Do you offer refunds?
Yes, we offer refunds if the returned cat meets our return policy criteria. Once the cat is returned and assessed, we will process the refund within a reasonable timeframe. Please note that shipping fees are non-refundable.
6. Contact Us
If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We are available via phone, email, or through our website's contact form. We strive to provide prompt and helpful responses, ensuring a positive experience at Exotico Savannahs.
Thank you for choosing Exotico Savannahs as your trusted provider of exotic Savannah cats and kittens. We look forward to welcoming your new feline companion into your home with excitement and joy.
