Return Policy - Exotico Savannahs
Introduction
Welcome to Exotico Savannahs' Return Policy page. Here, we outline our return policy for all purchases made through our website or any other affiliated platforms. We want to ensure that our customers have a satisfying experience with us, and this policy is designed to provide clarity and transparency regarding returns and exchanges.
Returns and Refunds
At Exotico Savannahs, we understand that sometimes returns are necessary. If for any reason you are not completely satisfied with your purchase, you are eligible for a return and refund within 30 days of the delivery date. However, please note that certain conditions apply.
Condition of the Item
In order to qualify for a return and refund, the item must be returned in its original condition. This includes the original packaging, tags, and must be free from any signs of wear or damage. We reserve the right to deny a return if the item is not returned in its original condition.
Initiating a Return
If you wish to initiate a return, please contact our customer service team through our dedicated customer support channels. Provide them with the necessary details such as the order number, item(s) being returned, and reason for the return. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
Return Shipping
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part, such as shipping the wrong item or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely. Once we receive your return, we will initiate the refund process.
Exchanges
If you wish to exchange an item for a different size, color, or model, you may do so within 30 days of the delivery date. Please follow the same process as outlined for returns, and we will assist you in exchanging the item. Please note that exchanges are subject to product availability.
Non-Returnable Items
While we strive to accommodate all returns, certain items are non-returnable. These include:
- Custom-made or personalized items
- Items marked as final sale or clearance
- Perishable items, such as food or grooming products
- Items that have been used, altered, or damaged by the customer
Please carefully review the product description and specifications before making a purchase.
Refund Process
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be processed using the original payment method, and you can expect to receive the refund within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Contact Us
If you have any further questions or concerns about our return policy, please do not hesitate to reach out to our friendly customer service team. We are available to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Exotico Savannahs as your trusted pet provider. We appreciate your business and look forward to serving you.
